FAQ's

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@evenfaith.com. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product or process your refund in full.

Can I make changes to my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

How long does it take to ship my order?

Orders are usually shipped within 3-4 business days after placing the order. Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

What countries do you ship to?

We ship to most regions worldwide. We don't ship to Cuba, Iran, Crimea, Syria and North Korea.

What if I have a problem with my order?

For any concerns regarding your order, please send an email to hello@evenfaith.com.

Please allow 24-48 hours for a response to your email.

Can I return or exchange an item?

Unfotunately, we do no accept returns or offer exchanges at this time.